FAQs

Yes, as a customer you have access 7 days a week 6am to 10pm.

24 hours access is available on request for a small fee.

If you have any queries please call us on 0800 245 5585

Only you have access to your unit, and you control who has permission to access your unit on your behalf.

Our team are experts at helping you calculate the space required.  Please call us on 0800 245 5585

Alternatively have a look at our online Space Calculator which will help you visualise the unit space you need.

The majority of our units are purpose built inside our warehouse.

We also have a limited selection of drive up units and external shipping containers on our Chipping Norton site.

The costs depends on the size of unit you require.  Get an free online price now:  Get a Price.

Our team are experts at helping you calculate the space required.  Please call us on 0800 245 5585

Alternatively have a look at our online Space Calculator which will help you visualise the unit space you need.

You can book online by following the simple instructions here – Book Storage.

Or please call us on 0800 245 5585 or email  [email protected]  and we can take you through the check in process

You will need to supply two forms of ID, a photo one and a copy of a recent utility bill.  We use a fraud protection system called ‘Stripe Identity’ which will match your document to your identity

You will pay for a 2 week deposit and your first 4-weeks of storage upfront and your card details will be saved for your ongoing monthly payments.

Please remember you will also require contents protection cover for the value of your goods.

We accept credit or debit cards but not cash or cheques.

Ongoing 4-weekly payments will be taken via an online card payment system or by Direct Debit.

Yes 2 weeks is our minimum term

Yes, call us on 0800 245 5585 and you can transfer to a smaller or larger unit if there is availability

Yes. All customers require contents protection for their stored goods throughout their time in our self-storage facility.

Our Self Storage Agreement requires you to either: accept our enhanced liability protection; or arrange insurance at your own expense.  For our Contents Protection we charge based on the Maximum Replacement Value of your stored items.

We recommend you take out our contents protection cover in the first instance, even if you wish to arrange your own policy or are unsure if you already have cover. This ensures your goods are protected and we will refund you the Goods Protection charges in full once proof of cover is supplied within 14 days of your move in.

Please refer to our Contents Protection page for more information. Contents Protection

We must understand the total value of all goods stored with us, even if you arrange insurance elsewhere. It is, therefore, a requirement for all customers to declare a suitable Maximum Replacement Value and to ensure it remains adequate for the storage period.

Your Maximum Replacement Value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently:

• household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value;
• any goods which cannot be purchased new (such as antiques or works of art, for example), where the replacement value shall be the current market value; and
• documents, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents

Chipping Norton site : Please bring a padlock to secure your unit or you can buy a keyed or combination one from our reception.  Our reception is open from Monday to Friday 9-6pm or Saturday 9 – 2pm and you can also buy boxes and packaging there too to meet all your other needs.

Each unit is individually alarmed, your alarm will be set and unset by your unique PIN code when you arrive and leave. If your alarm should go off when you are not on site then our security team will be on hand to investigate.

Bromsgrove site: Once you have booked your unit online you can enter the facility and your unit using just your mobile phone. Before your move in date, you will receive a text message to your mobile phone with instructions on how to set this up. It will require the download of a Smart Security App from either the Apple or Android app stores. Downloading the app and gaining access is simple, but if you are in any doubt we recommend moving in on a week day, where we can be reached on the phone for any queries.

Please let us know if you don’t have a ‘smart’ phone as we can supply you with a fob instead.

Yes you can. To cancel your booking, please call us on 0800 245 5585 or email [email protected].  We have a 2 week notice period and we would refund you for any unused days on your contract after this.

Please give us the minimum days notice as outlined on the front page of your Storage Agreement (Normally 14 days) by emailing [email protected]

Once you have vacated, please send us an email to confirm.  If the unit is left in a good condition we will refund you your deposit and any unused days on your contract after the notice period.

We can recommend local and reliable Removals and Man & Van services, if you require help bringing your stuff to Wigwam and / or help unloading. Please call us on 01608 656 300 and we can put you in touch with our preferred removals.

The facility entrance includes a short ramp. If you are located on the 1st floor there is a goods only lift and a flight of stairs.

You can park for free whilst you unload in the customer car park attached to the facility.

We sell boxes and packaging material from our Chipping Norton site, please see our PACKAGING page to see our stock or call 0800 245 5585 to find out prices and to pre-order.

We have CCTV monitoring systems, a secure perimeter and meet all fire and safety regulations.

In addition, we have pin access control for the external doors and each unit has its own individual alarm and lock, so you are the only one with access to your goods.

If you lose your key and at your request, we can enter your unit. We do charge for this service and you will need to replace the padlock if you continue to use the unit.

• Food or perishable Goods
• Any plants or creatures whether living or dead
• Combustible or flammable materials, liquids or gases
• Firearms, explosives, weapons or ammunition
• Chemicals, radioactive materials, biological agents
• Toxic waste, asbestos or potentially dangerous materials
• Items which emit any fumes, smell or odour
• Illegal substances or goods illegally obtained