Access

Is Wigwam open 7 days a week?

  • Yes, as a customer you have access 7 days a week 6am to 10pm.   24 hours access is available on request.

If you have any queries please call us on 0800 245 5585

Can anyone else access my unit?

No, only you have access to your unit. However you can give us written permission if you need us to access your unit on your behalf.

Units

How do I know what unit size I need?

Please have a look at our Space Calculator which will help you visualise the unit space you need. We have a range of unit sizes from 10 sq ft to 300 sq ft.

Are the units inside or outside?

The majority of our units are purpose built inside our warehouse but we do have a few external shipping containers on our Chipping Norton site which can be booked separately.

How much do your units cost?

Please see our Space Calculator to help you work out what unit size you need with the corresponding price. All printed prices include VAT.

How do I book my unit?

You can book online by following the simple instructions here – Book Storage.  Or please call us on 0800 245 5585 or email  [email protected]  and we can take you through the check in process

You will need to give us two forms of ID, a photo one and a copy of a recent utility bill.  We use a fraud protection system called ‘Stripe Identity’ which will match your document to your identity

You will pay for your first month of storage upfront and your card details will be saved for your ongoing monthly payments.

Please remember to choose the right level of insurance cover for the value of your goods.

What payment options are there?

We accept credit or debit cards but not cash or cheques.

Is there a minimum term?

Yes 2 weeks is our minimum term

Can I change to a bigger or smaller unit?

Yes, do book call us on 0800 245 5585 and we can transfer your unit if there is availability

Do I need insurance for my unit?

Yes. All customers require insurance cover. We offer a policy which starts at £1.50/week per £1000 worth of goods. In some cases you can amend your existing household insurance to include items in storage, however Wigwam and our address would need to be endorsed on your policy.

How do I calculate my level of Insurance?

Our insurance cover works on a “new for old” basis, so you should therefore estimate the cost that it would take to purchase all of the items in your unit new today. If the contents of your unit changes over time, please do let us know so we can update your insurance cover to the correct value.

Moving into your Unit

How do I move into my unit?

Chipping Norton site : Please bring a padlock to secure your unit or you can buy a keyed or combination one from our reception.  Our reception is open from Monday to Friday 9-6pm or Saturday 9 – 2pm and you can also buy boxes and packaging there too to meet all your other needs.

Each unit is individually alarmed, your alarm will be set and unset by your unique PIN code when you arrive and leave. If your alarm should go off when you are not on site then our security team will be on hand to investigate.

Bromsgrove site: Once you have booked your unit online you can enter the facility and your unit using just your mobile phone. Before your move in date, you will receive a text message to your mobile phone with instructions on how to set this up. It will require the download of a Noke app from either the Apple or Android app stores. Downloading the app and gaining access is simple, but if you are in any doubt we recommend moving in on a week day, where we can be reached on the phone for any queries.

Please let us know if you don’t have a ‘smart’ phone as we can supply you with a fob instead.

Can I cancel before I move in?

Yes you can. To cancel your booking, please call us on 0800 245 5585 or email [email protected].  We have a 2 week notice period and we would refund you for any unused days on your contract after this.

Moving our of your Unit

How do I move out of my unit?

Please could you give us 2 week’s notice by emailing [email protected] and once you have vacated, please send us an email to that effect or call us on 0800 245 5585. If the unit is left in a good condition we will refund you your 2 week deposit and any unused days on your contract after the notice period.

Packing and Unloading

Is there anyone on site to help me unload or load my stuff?

You can book in our MAN AND VAN service if you require help bringing your stuff to Wigwam and / or help unloading. Or if you’d prefer, please call us on 01608 656 300 and we can arrange this service for you.

You can also SELF-HIRE our 4.5m Low Loader Van.

 

Are there any steps to enter the facility?

The facility entrance includes a short ramp. If you are located on the 1st floor there is a goods only lift and a flight of stairs.

Where do I park?

You can park in the customer carpark attached to the facility.

Packaging

Do you offer packaging?

We sell boxes and packaging material from our Chipping Norton site, please see our PACKAGING page to see our stock or call 0800 245 5585 to find out prices and to pre-order.

Security

Do you have CCTV?

We have CCTV monitoring systems, a secure perimeter and meet all fire and safety regulations. In addition, we have pin access control for the external doors and each unit has its own padlock in Chipping Norton or a pin code at Bromsgrove.

What Happens if I lose my Key?

If you lose your key and at your request, we can use bolt cutters to break the lock but we do charge for this service and you will need to replace the padlock if you continue to use the unit.

Prohibited Goods

What goods are prohibited from being stored at Wigwam?

  • Food or perishable Goods
  • Any plants or creatures whether living or dead
  • Combustible or flammable materials, liquids or gases
  • Firearms, explosives, weapons or ammunition
  • Chemicals, radioactive materials, biological agents
  • Toxic waste, asbestos or potentially dangerous materials
  • Items which emit any fumes, smell or odour
  • Illegal substances or goods illegally obtained